Terms & Conditions
Terms & Conditions of Business
By using our services, you agree to the following Terms & Conditions.
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1. Initial Clean
For your first clean only, a one-off initial clean charge will apply. This covers the additional time required to bring the windows up to a maintainable standard.
The cost varies depending on property size and the chosen cleaning frequency and will be clearly explained when you sign up.
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2. What to Expect From Our Service
Our pure water window cleaning system is highly effective at removing general dirt and grime from windows, frames, and sills.
However, it is not effective at removing:
• Builder’s residue (e.g. plaster, cement, paint)
• Stickers or adhesive residue
• Staining or discolouration caused by chemicals, rust, or hard water
• UV bleaching or permanent damage to frames
Please inform us of any of the above when arranging your first clean, as additional work may be required.
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3. Cleaning Frequency
We offer regular visits on either a 5-weekly or 10-weekly basis.
We ask customers to allow some flexibility, as visits may take place up to one week beyond the scheduled date due to weather conditions or operational factors.
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4. Weather Conditions
We aim to avoid cleaning windows in heavy rain. However, we may work during light rain or short showers, as this does not affect the final result when using pure water.
In cases of heavy rain or unsafe conditions, your clean will be rescheduled to the next available working day.
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5. Missed Access & Cancellations on the Day
We make time and space in our schedule specifically for your clean. On the day of your appointment, it is often not possible to replace your slot with another customer.
If:
• Our team is turned away at the door
• A cancellation is made on the day
• Access to the property is not available
We reserve the right to charge the full expected price for that visit and/or cancel any ongoing service.
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6. Ending Our Services
You may cancel our services at any time by:
• Phone: 07376 913303
• Email: mail@harrisonswindowcleaning.com
Please note:
• We do not offer one-off window cleans
• By using our services, you agree to a minimum of three cleans
If you cancel before three cleans have been completed, the remaining cleans will still be payable.
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7. Complaints & Satisfaction Guarantee
We take pride in our work and aim to provide a high standard of service every visit.
If you are not satisfied:
• You must notify us within 24 hours of the clean
• We will return on the next working day to re-clean the affected windows free of charge
Complaints made after 24 hours may not be eligible for a re-clean.
We operate a no-refund policy, but will always rectify any issues reported within the stated timeframe.
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8. Payments
All payments from residential customers are due within 7 days of the clean being carried out.
Payment can be made using the payment methods provided at the time of invoicing.
If payment is not received within 7 days of the clean being carried out, the account will be considered overdue.
We reserve the right to:
• Apply a late payment charge to cover administration costs
• Suspend or cancel ongoing services until the outstanding balance is paid
• Remove the customer from our regular cleaning schedule in cases of repeated late payment
Continued non-payment may result in the balance being passed to a debt recovery service, where applicable.
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9. Confidentiality & Data Protection
All customer information is stored securely and treated as confidential.
We do not share or discuss customer details with any third party, in accordance with the UK Data Protection Act and GDPR requirements.